- How long does delivery take?
Delivery time takes 3-6 Business days. Once your order is shipped, we will provide tracking information so you can monitor its journey.
- How much does shipping cost?
Enjoy free shipping on all orders across the United States! Visit our Shipping Policy page for more details. Happy shopping!
- What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at info@bidetsusa.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
- How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
- How Quickly Can You Answer My Question?
We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.
- Can I Change My Shipping Address After My Order Has Been Placed?
Yes, please email us ASAP with your name and order # so we can correct it before the package ships.
- What Do I Do If Something Is Missing In My Order Or Is Damaged?
If any purchased items are missing or damaged, please contact us immediately to resolve the issue.
- How can I contact customer service?
For any inquiries, please email us at info@bidetsusa.com, and we’ll respond as quickly as possible. You can also call us anytime Monday - Friday: 8:00 AM to 5:00 PM CST.
For more information, please contact us.
Our contact information is posted below:
Store Name: Bidets USA
info@bidetsusa.com
9700 Del Rio Drive, Lincoln, NE 68516
877-420-3443