Use code BLACKFRIDAY to save up to $1000 OFF select products | Expires 11/30/2025
Use code BLACKFRIDAY to save up to $1000 OFF select products | Expires 11/30/2025
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FAQ

  • How long does delivery take?

Delivery time takes 6-7 days. Once your order is shipped, we will provide tracking information so you can monitor its journey.

  • How much does shipping cost?

Enjoy free shipping on all orders across the United States (Lower 48)! Visit our Shipping Policy page for more details. Happy shopping!

  • Can I return an item if I’m not satisfied?

Yes, we offer a 30-day return policy for all orders. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.

  • What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at info@bidetsusa.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.

  • Can I cancel my order?

You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order.

  • How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

    • How Quickly Can You Answer My Question?

    We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.

    • Can I Change My Shipping Address After My Order Has Been Placed?

    Yes, please email us ASAP with your name and order # so we can correct it before the package ships.

            • What Do I Do If Something Is Missing In My Order Or Is Damaged?

            If any purchased items are missing or damaged, please contact us immediately to resolve the issue.

              • How can I contact customer service?

              For any inquiries, please email us at info@bidetsusa.com, and we’ll respond as quickly as possible. You can also call us anytime Monday - Friday: 8:00 AM to 5:00 PM CST.

              For more information, please contact us.

              Our contact information is posted below:

              Store Name: Bidets USA
              info@bidetsusa.com
              9700 Del Rio Drive, Lincoln, NE 68516
              877-420-3443