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Instant answer From: Bidet Basics

Do You Use Toilet Paper With a Bidet?

Yes, you can use toilet paper with a bidet, but not always. Using a bidet significantly reduces the need for toilet paper.

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Frequently asked questions

Orders, shipping and support

How much does shipping cost?

We offer free standard shipping to the contiguous United States! Visit our Shipping Policy page for more details.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at info@bidetsusa.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

How quickly can you answer my question?

We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.

Can I change my shipping address after my order has been placed?

Yes, please email us ASAP with your name and order # so we can correct it before the package ships.

What do I do if something is missing in my order or is damaged?

If any purchased items are missing or damaged, please contact us immediately to resolve the issue.

How can I contact customer service?

For any inquiries, please email us at info@bidetsusa.com, and we’ll respond as quickly as possible. You can also call us at 877-420-3443, Monday - Friday: 8:00 AM to 5:00 PM CST.