Return Policy
We understand that sometimes things don't work out as planned. That's why Bidets USA offers a straightforward 30-day return policy from the date of delivery for orders that qualify for a return.
To qualify for a return, items must be new, unopened, unused, and uninstalled. Due to the hygienic nature of bidet products, we cannot accept returns on any bidet seats, attachments, or integrated toilets once the packaging has been opened, installed, or connected to water.
All returns must include original packaging, parts, accessories, manuals, and warranty cards to be accepted.
Return Window: 30 days from delivery date for eligible returns
Getting Started with a Return
Before shipping anything back, you must contact our team to obtain a Return Merchandise Authorization (RMA) number.
Contact us at:
- Email: info@bidetsusa.com
- Phone: (877) 420-3443
We'll verify your return qualifies and provide you with:
- Your unique RMA number
- Return shipping address
- Detailed return instructions
Inspect Your Delivery
Please examine your order immediately upon arrival and before signing for delivery.
If you notice visible damage:
- Take photographs of the damage and packaging
- Refuse the delivery if any damage
- Contact us right away at info@bidetsusa.com
Cancellations
Order not yet shipped:
- Contact us immediately to cancel and get full refund.
Return Shipping Costs
- We provide a fully paid return shipping label at no cost to you
How you'll receive your label:
- Email: Label sent to the email address you provide
- No email: We'll mail the physical label to your shipping address
Restocking Fees
- 15% restocking fee but there is no restocking fee for returns due to our error
Refunds
Refunds are issued only to the original payment method used for your purchase.
Exchanges
Need a different model or size? We're happy to help.
To initiate an exchange:
- Contact us at info@bidetsusa.com or call (877) 420-3443
- Obtain an RMA number for your exchange
- Items must be unopened, unused, and in original packaging with all components
Damage and Defects After Installation
All products carry manufacturer warranties.
If you discover a defect after installation:
- Contact us at info@bidetsusa.com with your order details
- Provide a description and photos/video of the issue
- We'll help you troubleshoot or connect you with the manufacturer for warranty service
Contact Information
For all return and refund inquiries:
Bidets USA
Email: info@bidetsusa.com
Phone: (877) 420-3443
Address: 9700 Del Rio Dr, Lincoln, NE 68516
Return and Refund Policy Updated: April 2026