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Return and Refund Policy

Return Policy

We understand that sometimes things don't work out as planned. That's why Bidets USA offers a straightforward 30-day return policy from the date of delivery for orders that qualify for a return.

To qualify for a return, items must be new, unopened, unused, and uninstalled. Due to the hygienic nature of bidet products, we cannot accept returns on any bidet seats, attachments, or integrated toilets once the packaging has been opened, installed, or connected to water.

All returns must include original packaging, parts, accessories, manuals, and warranty cards to be accepted.

Return Window: 30 days from delivery date for eligible returns

Getting Started with a Return

Before shipping anything back, you must contact our team to obtain a Return Merchandise Authorization (RMA) number.

Contact us at:

  • Email: info@bidetsusa.com
  • Phone: (877) 420-3443

We'll verify your return qualifies and provide you with:

  • Your unique RMA number
  • Return shipping address
  • Detailed return instructions

Inspect Your Delivery

Please examine your order immediately upon arrival and before signing for delivery.

If you notice visible damage:

  • Take photographs of the damage and packaging
  • Refuse the delivery if any damage
  • Contact us right away at info@bidetsusa.com

Cancellations

Order not yet shipped:

  • Contact us immediately to cancel and get full refund.

Return Shipping Costs

    Return shipping costs depend on the reason for the return and the shipping method.

    • Eligible returns: We may provide a prepaid return shipping label when the return qualifies under our return policy.
    • Buyer’s remorse: Return shipping costs may be the customer’s responsibility for returns due to a change of mind, ordering the wrong item, or no longer wanting the product.
    • LTL shipments: Items shipped via LTL freight may be subject to return shipping or freight charges.
    • If your return qualifies for a prepaid return label, the label will be sent to the email address provided with your order.

    Please contact our customer service team before returning an item so we can confirm the applicable return shipping costs and instructions.

    Restocking Fees

    • 15% restocking fee but there is no restocking fee for returns due to our error

    Refunds

    Refunds are issued only to the original payment method used for your purchase.

    Exchanges

    Need a different model or size? We're happy to help.

    To initiate an exchange:

    1. Contact us at info@bidetsusa.com or call (877) 420-3443
    2. Obtain an RMA number for your exchange
    3. Items must be unopened, unused, and in original packaging with all components

    Damage and Defects After Installation

    All products carry manufacturer warranties.

    If you discover a defect after installation:

    • Contact us at info@bidetsusa.com with your order details
    • Provide a description and photos/video of the issue
    • We'll help you troubleshoot or connect you with the manufacturer for warranty service

    Contact Information

    For all return and refund inquiries:

    Bidets USA
    Email: info@bidetsusa.com
    Phone: (877) 420-3443
    Address: 9700 Del Rio Dr, Lincoln, NE 68516

    Return and Refund Policy Updated: April 2026