30-day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- We accept returns for defective and non-defective products.
- We accept exchanges.
- Accept returns for New and slightly used products.
- Return Window: 30 days after receiving
- Return Method: By Mail
- Return Label: Download and print - No Cost
- Restocking Fee: No cost
- Refund processing time: 15 days
Return Process
- Contact Us: Before returning any items, please contact our return team at info@bidetsusa.com to initiate the return process.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Damages and Issues:
Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
How will customers get the return label?
To start a return, you can contact us at info@bidetsusa.com. Please email us for any returns. We’ll send you a return shipping label and instructions on how and where to send your package.
What is the restocking fee?
There is no restocking fee.
How much will customers pay for return shipping?
Return shipping is free.
Exchanges
If you need to exchange an item, please email us at info@bidetsusa.com or call (877) 420-3443.
Refunds
We will notify you once we’ve received your return and issue a refund immediately.
If you have any questions about our return or refund policy, please contact our customer support
Our contact information is posted below:
Store Name: Bidets USA
info@bidetsusa.com
9700 Del Rio Drive, Lincoln, NE 68516
877-420-3443