The TOTO Drake WASHLET+ S5 Two-Piece Toilet bidet seat system neatly conceals power cord and water supply hose for a clean installation. The system comprises of WASHLET and toilet, which are specially designed for a seamless installation that complements your bathroom's décor.
This high-tech bidet seat and toilet combination also features temperature and pressure control, wireless remote and docking station.
We offer free standard shipping on all orders to the contiguous United States. Orders shipped to Alaska, Hawaii, Puerto Rico, or other U.S. territories are subject to additional shipping charges. Please contact us before placing your order for a custom shipping quote: info@bidetsusa.com or 877-420-3443.
Bidets USA is an authorized retailer for every brand we carry. Products are sourced directly from our manufacturer partners and may ship from manufacturer or fulfillment warehouses. All products are brand new and include full manufacturer warranties. Orders with multiple items may ship separately with different tracking numbers.
Orders placed before 5:00 PM CST are typically processed the same day. Most orders are processed within 1–2 business days. After placing your order, you'll receive a confirmation email. You'll receive tracking information within 24 hours of shipment. If you don't receive tracking within 2 business days, please contact us at info@bidetsusa.com.
If you need to update your shipping address, contact us before shipment at info@bidetsusa.com or 877-420-3443.
| Method | Items | Cost | Transit Time |
|---|---|---|---|
| Standard (UPS/FedEx/USPS) | Small packages | Free | 3–6 business days |
| LTL Freight | Large items | Free | 3–6 business days |
Large items ship via LTL freight and are delivered curbside only. Freight carriers do not bring items inside your home, condominium, or apartment. Please arrange to have the item brought indoors upon delivery.
The freight carrier will contact you by phone or email to schedule your delivery appointment. Prompt response is required. If the carrier cannot reach you within 2 business days, daily storage fees may begin to accrue. If contact cannot be made within 7 days, the shipment will be rerouted back to our warehouse and your refund will be reduced by rerouting fees, accrued storage fees, and any additional carrier charges.
Once your order ships, you'll receive a confirmation email with your tracking number. Orders with multiple items may ship separately with multiple tracking numbers. If you don't receive a tracking email, check your spam folder or contact us at info@bidetsusa.com.
Orders may be canceled before shipment at no charge. If your order has already shipped, please refer to our Refund & Return Policy.
Please inspect your order carefully before signing for delivery.
If you notice damage before signing, refuse the delivery and contact us immediately. If damage is discovered after delivery and reported within the applicable window above, we will arrange a replacement at no cost to you. Please email clear photos of the damage to info@bidetsusa.com.
Bidets USA
9700 Del Rio Drive, Lincoln, NE 68516
info@bidetsusa.com
877-420-3443
We understand that sometimes things don't work out as planned. That's why Bidets USA offers a straightforward 30-day return policy from the date of delivery for orders that qualify for a return.
To qualify for a return, items must be new, unopened, unused, and uninstalled. Due to the hygienic nature of bidet products, we cannot accept returns on any bidet seats, attachments, or integrated toilets once the packaging has been opened, installed, or connected to water.
All returns must include original packaging, parts, accessories, manuals, and warranty cards to be accepted.
Return Window: 30 days from delivery date for eligible returns
Before shipping anything back, you must contact our team to obtain a Return Merchandise Authorization (RMA) number.
Contact us at:
We'll verify your return qualifies and provide you with:
Please examine your order immediately upon arrival and before signing for delivery.
If you notice visible damage:
Timeframes for reporting damage:
These are carrier requirements for filing damage claims. We cannot assist with damage claims reported after these windows, especially if the product has been installed or altered.
Order not yet shipped:
Order already shipped via UPS/FedEx Ground:
Order already shipped via LTL Freight:
Our error (wrong item shipped, defective product, shipping damage):
Buyer-initiated return (changed mind, ordered incorrect item, compatibility issues):
How you'll receive your label:
Refunds are issued only to the original payment method used for your purchase.
Timeline:
Refund amounts:
Items must be received in resalable condition to qualify for a refund.
Need a different model or size? We're happy to help.
To initiate an exchange:
Exchange shipping:
Refunds processed within 15 days of receiving your returned item(s) in resalable condition.
Once a product has been installed, we can no longer accept it as a return. However, all products carry manufacturer warranties.
If you discover a defect after installation:
For all return and refund inquiries:
Bidets USA
Email: info@bidetsusa.com
Phone: (877) 420-3443
Address: 9700 Del Rio Drive, Lincoln, NE 68516
Return and Refund Policy Updated: April 2026
