Shipping Policy
We offer free standard shipping on all orders to the contiguous United States. Orders shipped to Alaska, Hawaii, Puerto Rico, or other U.S. territories are subject to additional shipping charges. Please contact us before placing your order for a custom shipping quote: info@bidetsusa.com or 877-420-3443.
Product Sourcing & Fulfillment
Bidets USA is an authorized retailer for every brand we carry. Products are sourced directly from our manufacturer partners and may ship from manufacturer or fulfillment warehouses. All products are brand new and include full manufacturer warranties. Orders with multiple items may ship separately with different tracking numbers.
Order Processing
Orders placed before 5:00 PM CST are typically processed the same day. Most orders are processed within 1–2 business days. After placing your order, you'll receive a confirmation email. You'll receive tracking information within 24 hours of shipment. If you don't receive tracking within 2 business days, please contact us at info@bidetsusa.com.
If you need to update your shipping address, contact us before shipment at info@bidetsusa.com or 877-420-3443.
Shipping Methods & Transit Times
| Method |
Items |
Cost |
Transit Time |
| Standard (UPS/FedEx/USPS) |
Small packages |
Free |
3–6 business days |
| LTL Freight |
Large items |
Free |
3–6 business days |
Freight (LTL) Delivery
Large items ship via LTL freight and are delivered curbside only. Freight carriers do not bring items inside your home, condominium, or apartment. Please arrange to have the item brought indoors upon delivery.
The freight carrier will contact you by phone or email to schedule your delivery appointment. Prompt response is required. If the carrier cannot reach you within 2 business days, daily storage fees may begin to accrue. If contact cannot be made within 7 days, the shipment will be rerouted back to our warehouse and your refund will be reduced by rerouting fees, accrued storage fees, and any additional carrier charges.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number. Orders with multiple items may ship separately with multiple tracking numbers. If you don't receive a tracking email, check your spam folder or contact us at info@bidetsusa.com.
Cancellations
Orders may be canceled before shipment at no charge. If your order has already shipped, please refer to our Refund & Return Policy.
Damaged Items
Please inspect your order carefully before signing for delivery.
-
Freight (LTL) shipments: Report any damage within 48 hours of delivery.
-
Small parcel shipments: Report any damage within 15 days of delivery.
If you notice damage before signing, refuse the delivery and contact us immediately. If damage is discovered after delivery and reported within the applicable window above, we will arrange a replacement at no cost to you. Please email clear photos of the damage to info@bidetsusa.com.
Contact Us
Bidets USA
9700 Del Rio Drive, Lincoln, NE 68516
info@bidetsusa.com
877-420-3443
Return Policy
We understand that sometimes things don't work out as planned. That's why Bidets USA offers a straightforward 30-day return policy from the date of delivery for orders that qualify for a return.
To qualify for a return, items must be new, unopened, unused, and uninstalled. Due to the hygienic nature of bidet products, we cannot accept returns on any bidet seats, attachments, or integrated toilets once the packaging has been opened, installed, or connected to water.
All returns must include original packaging, parts, accessories, manuals, and warranty cards to be accepted.
Return Window: 30 days from delivery date for eligible returns
Getting Started with a Return
Before shipping anything back, you must contact our team to obtain a Return Merchandise Authorization (RMA) number.
Contact us at:
- Email: info@bidetsusa.com
- Phone: (877) 420-3443
We'll verify your return qualifies and provide you with:
- Your unique RMA number
- Return shipping address
- Detailed return instructions
Inspect Your Delivery
Please examine your order immediately upon arrival and before signing for delivery.
If you notice visible damage:
- Take photographs of the damage and packaging
- Refuse the delivery if possible so the carrier returns it directly
- Contact us right away at info@bidetsusa.com
Timeframes for reporting damage:
-
LTL Freight shipments: Must be reported within 48 hours of delivery
-
UPS/FedEx Ground shipments: Must be reported within 15 days of delivery
These are carrier requirements for filing damage claims. We cannot assist with damage claims reported after these windows, especially if the product has been installed or altered.
Cancellations
Order not yet shipped:
- Contact us immediately to cancel and get full refund.
Order already shipped via UPS/FedEx Ground:
- We will email you a prepaid return label once the order arrives
- Standard return process applies upon receipt
Order already shipped via LTL Freight:
- Contact us for return authorization and instructions
Return Shipping Costs
Our error (wrong item shipped, defective product, shipping damage):
- We provide a fully paid return shipping label at no cost to you
- We will send the correct replacement or issue a full refund
- No charges to you
Buyer-initiated return (changed mind, ordered incorrect item, compatibility issues):
- We provide a fully paid return shipping label at no cost to you
- Restocking fee of 15% will be deducted from refund
- We cannot accept returns on bidet seats if box has been opened
How you'll receive your label:
- Email: Label sent to the email address you provide
- No email: We'll mail the physical label to your shipping address
Restocking Fees
-
No restocking fee for returns due to our error (defective, damaged, incorrect items)
-
15% restocking fee for buyer-initiated returns (changed mind, wrong item ordered)
-
Restocking fees may apply to returns with missing parts, damaged packaging, or items not in resalable condition
- Any applicable restocking fee will be deducted from your refund amount
- Specific manufacturers may have additional restocking requirements (noted in product descriptions when applicable)
Refunds
Refunds are issued only to the original payment method used for your purchase.
Timeline:
- Refunds processed within 15 days of receiving your returned item(s) in resalable condition
- For pre-shipment cancellations, refunds processed within 3 days of notification
Refund amounts:
-
Our error: Full refund
-
Buyer-initiated: Purchase price minus 15% restocking fee
Items must be received in resalable condition to qualify for a refund.
Exchanges
Need a different model or size? We're happy to help.
To initiate an exchange:
- Contact us at info@bidetsusa.com or call (877) 420-3443
- Obtain an RMA number for your exchange
- Items must be unopened, unused, and in original packaging with all components
- Exchange must be requested within 30 days of delivery
- 15% Restocking fee applies.
Exchange shipping:
- Exchange shipping will be free but a 15% restocking fee applies to the returned item.
Refunds processed within 15 days of receiving your returned item(s) in resalable condition.
Damage and Defects After Installation
Once a product has been installed, we can no longer accept it as a return. However, all products carry manufacturer warranties.
If you discover a defect after installation:
- Contact us at info@bidetsusa.com with your order details
- Provide a description and photos/video of the issue
- We'll help you troubleshoot or connect you with the manufacturer for warranty service
Contact Information
For all return and refund inquiries:
Bidets USA
Email: info@bidetsusa.com
Phone: (877) 420-3443
Address: 9700 Del Rio Drive, Lincoln, NE 68516
Return and Refund Policy Updated: April 2026
